At Scrapbook Utopia we take pride in making sure that we deliver quality products to you our customer. If for some reason your purchase is damaged in the shipping process, contact us at info@scrapbookutopia.com within 7 days upon receiving your order, and we will do our best to resolve the situation in a timely manner. When contacting us in response to damaged goods, please include the following.
- For the subject matter type: "REFUND REQUEST"
- Name, phone number and address.
- Order number (Listed on the order form sent with the package).
- Date order was placed.
- Date order was received.
- Condition of the package when it was received.
- What items were damaged along with quantity if applicable.
- If available attach photo's of damaged goods.
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